Incompetent It Technicians

I don’t claim to be the worlds greatest technician. I claim to be competent. Unfortunately the average technician I run into is incompetent. Wondering if other IT people reading this have the same experience or if it’s specific to where I live. My friend reached out to me about his computer, he said someone told him there might be a virus. He brings me the computer, it’s a Chromebook. It’s a fucking Chromebook, a technician told him he has a virus. Did I mention it’s a fucking Chromebook. (I am aware that you can theoretically get a virus on a Chromebook, the point was the next sentence …) It was a touchscreen Chromebook and the touchscreen was broken, leading to the mouse randomly jumping. We disabled the touchscreen and the “virus” disappeared. Did I mention it was a fucking Chromebook yet? It’s one thing to get something wrong it’s another thing to not even have the most minimal understanding of computer operating systems and run a computer repair shop/ call yourself a technician. Just a bare minimum of competence would be nice. This is day 3 of #100DaysToOffload