Disruptive Empathy · Disruptive Empathy

For the past few years, I've been writing about the things that shaped how I think about work (and people, and technology, and the strange overlap between all three). Those posts are turning into a book. Disruptive Empathy is about what happens when you bring genuine emotional intelligence into spaces that have historically treated it as a liability (startups, ops floors, infrastructure teams, the places where "just ship it" is the default setting). It's part memoir, part manifesto, and entirely the book I wish someone had handed me twenty years ago. Out June 30.